Hope & Healing for Residential Care
Hope & Healing for Residential Care sets out the foundation for caring and working with young people living in residential care in a way that understands and responds to trauma and is therapeutic in approach.
What is Hope & Healing for Residential Care?
PeakCare is proud to deliver Hope & Healing, Queensland’s sector training, learning and development for workers supporting children and young people in residential care.
In partnership with the Queensland Government, we deliver the minimum qualifications standards training for the residential care workforce.
For more information on minimum qualifications, visit the Queensland Government’s website.
The Hope & Healing training suite includes a mandatory foundational course that establishes consistent approaches to care, and advanced learning and development opportunities, including Masterclasses, to enhance foundational knowledge.
The training is delivered online, with small group sessions available for provider-led delivery in consultation with PeakCare.
Masterclasses
Masterclasses are advanced development learning that build on foundational Hope & Healing learning.
Masterclasses focus on a key practice area and provide practical training, tools and guidance aligned to best practice in the Queensland context. Masterclasses are ideal for organisations looking to strengthen their team’s capability in a specific area, and for workers seeking concise practical learnings that directly supports day-to-day practice.
To enrol or find out more, visit the Hope & Healing Support Portal.
Understanding Positive Behaviour Support & Managing High Risk Behaviour
A practical Masterclass focused on strengthening workforce capability in positive behaviour supports, including common drivers of behaviour, proactive strategies, and consistent practice approaches in residential care.
Child Sexual Exploitation Awareness for Residential Care
Launched in February 2026, this highly regarded two-hour Masterclass strengthens workforce capability to recognise vulnerabilities and indicators of child sexual exploitation, respond appropriately to concerns or disclosures, and meet Child Safeguarding and reporting obligations using trauma-informed, strengths-based practice.
Frequently asked questions
View our frequently asked questions or visit the Hope & Healing support portal.
Access Hope & Healing SupportI am a worker. How do I enrol in Hope & Healing?
Your enrolment is managed by your employer or provider, who will provide support for you around timeframes and when courses need to be successfully completed. Most care workers will be enrolled by your employer or agency during induction. If you have questions on enrolment or believe you should be enrolled, speak to your employer, agency or provider directly.
Due to the structure of the training, it is not possible for workers or carers to undertake the training prior to working with a registered organisation. If you are a researcher, interstate worker or otherwise interested in the training content, please visit the Contact Us page to find out how to reach us.
If you do not know who to contact at your organisation, visit Hope & Healing Support for more details.
I am a worker. How do I access my certificate?
The issuing of certificates and quality control is managed by your employer or care provider. Please contact them directly for further support on receiving your certificate, or visit Hope & Healing Support for guidance.
I am an employer or agency. How do I register to provide Hope & Healing?
PeakCare is proud to provide support across the sector to all organisations who are interested in making the training available to their staff and carers. Please visit Hope & Healing Support for more information on how to become a registered organisation.
I am an employer or organisational administrator. How can I receive more information on future developments?
Thank you for your interest. Please visit Hope & Healing Support for more information on how to register your interest to keep updated.
I am a part of the sector but not a worker or provider, can I be involved?
Thank you for your interest. Please visit our Contact Us page for details on how best to reach us.
Content Warning
Some of the learning content may contain material and topics that are sometimes confronting and disturbing. Sometimes words or images can cause sadness or distress, or trigger traumatic memories for people, particularly survivors of past abuse, violence, or childhood trauma.
For some people, these responses can be overwhelming. If you need to talk to someone, support is available. Lifeline: Call 13 11 14 anytime for confidential telephone crisis support.
Aboriginal and Torres Strait Islander people should be aware that the learning content may include references to, or images or names of, people now deceased.
Our aim is that this training provides the right level of knowledge and support to help Foster Carers thrive in their important and valued role. If you would like to provide any feedback on the content, please contact your organisation who will forward it on to PeakCare.
