Hope & Healing
Building capability, strengthening care, and transforming young lives across Queensland
Hope & Healing
Queensland's leading training for the care workforce
PeakCare delivers Hope & Healing, Queensland’s sector training, learning and development for workers and foster carers supporting children and young people in care.
Proudly supported by the Queensland Government, Hope & Healing has been developed with leading experts in child protection from all across Australia to reflect the latest evidence-based best practice in working with the most the vulnerable children and young people.
What is Hope & Healing?
Hope & Healing is the state’s mandatory online learning and development suite for foster carers and residential care workers. The training is intended to equip carers with the strategies and tools needed to respond to the needs of children and young people in their care, with a trauma-informed lens.
The training strengthens capability by providing a consistent statewide foundation for learning, supported by practical tools, reflective exercises and knowledge checks. The suite also includes advanced professional development opportunities, such as Masterclasses, designed to build on and deepen foundational knowledge and practice.
Strengthening practice across the sector
If you are a worker or provider with questions about accessing or the delivery of Hope & Healing, please visit the Hope & Healing support portal or scroll to our FAQs section.
We’d also love to hear from you! If you are involved in the sector and have feedback or questions, please visit the Contact Us page to find out how to reach us.
for Residential Care
Frequently asked questions
I am a worker or carer. How do I enrol in Hope & Healing?
Your enrolment is managed by your employer, agency or provider, who will support you around enrolment, timeframes and when courses need to be successfully completed.
Most care workers will be enrolled by your employer or agency during induction. If you have questions on enrolment or believe you should be enrolled, speak to your employer, agency or provider directly.
Due to the structure of the training, it is not possible for workers or carers to undertake the training prior to working with a registered organisation. If you are a researcher, interstate worker or otherwise interested in the training content, please visit the Contact Us page to find out how to reach us.
If you do not know who to contact at your organisation, visit Hope & Healing Support for more details.
I am a worker or carer. How do I access my certificate?
The issuing of certificates and quality control is managed by your employer or care provider. Please contact them directly for further support on receiving your certificate, or visit Hope & Healing Support for guidance.
I am an employer or agency. How do I register to provide Hope & Healing?
PeakCare is proud to provide support across the sector to all organisations who are interested in making the training available to their staff and carers. Please visit Hope & Healing Support for more information on how to become a registered organisation.
I am an employer or organisational administrator. How can I receive more information on future developments?
Thank you for your interest. Please visit Hope & Healing Support for more information on how to register your interest to keep updated.
I am in child and family services but not a worker or provider, can I be involved?
Thank you for your interest. Please visit our Contact Us page for details on how best to reach us.
Content Warning
Some of the learning content may contain material and topics that are sometimes confronting and disturbing. Sometimes words or images can cause sadness or distress, or trigger traumatic memories for people, particularly survivors of past abuse, violence, or childhood trauma.
For some people, these responses can be overwhelming. If you need to talk to someone, support is available. Lifeline: Call 13 11 14 anytime for confidential telephone crisis support.
Aboriginal and Torres Strait Islander people should be aware that the learning content may include references to, or images or names of, people now deceased.
Our aim is that this training provides the right level of knowledge and support to help Foster Carers thrive in their important and valued role. If you would like to provide any feedback on the content, please contact your organisation who will forward it on to PeakCare.
