Hope & Healing for Residential Care
Hope & Healing for Residential Care sets out the foundation for caring and working with young people living in residential care in a way that understands and responds to trauma and is therapeutic in approach.
Accessing training
Staff who are successful in obtaining a residential care worker role will be entered into the system by the organisation they join. The course will need to be successfully completed prior to commencing unsupervised work with children and young people. This will often take place as part of the induction processes.
Due to the structure of the platform and the nature of compliance reporting it is not possible for people to undertake the training until they are employed by a residential care service provider.
Minimum Qualifications for Residential Care Workers
Certificates of Completion
Hope & Healing certificates are issued directly by the employer. PeakCare does not provide certificates or copies. If you have any questions, contact your employer or access Hope & Healing Support.
Masterclasses
PeakCare Masterclasses are supplementary learning products that build on the core Hope & Healing training for residential care.
Designed to be completed in 1–2 hours, Masterclasses focus on a key practice area and provide practical supports, tools and guidance aligned to best practice in a unique Queensland context. Masterclasses are ideal for organisations looking to strengthen capability in a specific area, and for workers wanting a concise, practical refresher that directly supports day-to-day practice.
Current Masterclass offerings
Understanding Positive Behaviour Support & Managing High Risk Behaviour
A practical Masterclass focused on strengthening workforce capability in positive behaviour supports, including common drivers of behaviour, proactive strategies, and consistent practice approaches in residential care.
Child Sexual Exploitation Awareness for Residential Care
Available from February 2026, this two-hour Masterclass strengthens workforce capability to recognise vulnerabilities and indicators of child sexual exploitation, respond appropriately to concerns or disclosures, and meet safeguarding and reporting obligations using trauma-informed, strengths-based practice.
How to access Masterclasses
Masterclasses are accessed through the Hope & Healing online training platform and can typically be accessed in two ways:
- Assigned by your organisation’s Administrator, or
- Self-registration by learners with a learner account (where enabled)
If you have trouble accessing the platform or can’t locate a Masterclass, support is available via:
- Access the Hope & Healing Support Portal
- Or contact Hope & Healing Support by email at support@peakcare.org.au
Content Warning
Some of the learning content may contain material and topics that are sometimes confronting and disturbing. Sometimes words or images can cause sadness or distress, or trigger traumatic memories for people, particularly survivors of past abuse, violence, or childhood trauma.
For some people, these responses can be overwhelming. If you need to talk to someone, support is available. Lifeline: Call 13 11 14 anytime for confidential telephone crisis support.
Aboriginal and Torres Strait Islander people should be aware that the learning content may include references to, or images or names of, people now deceased.
Our aim is that this training provides the right level of knowledge and support to help Foster Carers thrive in their important and valued role. If you would like to provide any feedback on the content, please contact your organisation who will forward it on to PeakCare.
