Sector Jobs

Family Pathways Outreach Worker/Family Support Worker (fixed term) – ProCare Australia

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ProCare Australia is seeking a Family Pathways Outreach Worker/Family Support Worker for urgent start, Fixed Term Contracts until 30 June 2024, with potential for extension. This role is based at West End, Brisbane with outreach throughout Brisbane using a work vehicle.

About the organisation – 

ProCare Australia are leaders in recruitment and labour hire for the community services sector – providing casual, locum and permanent career opportunities.

As the needs and demands of the community services sector grows, ProCare Australia is seeking to recruit qualified, flexible, hardworking and experienced Family Support Practitioners who can help provide Intensive In-Home Support to children, young people and families referred by the Department of Children, Youth Justice and Multicultural Affairs.

About the role – 

There are options to work 8am – 4pm and / or Midday – 8pm weekdays. Occasional weekend work may be required. 

The Families to Home Team provides outreach support to families with children under 18 accommodated in emergency accommodation throughout Brisbane. Through outreach and coordination with other teams within the organisation, the team provides access to crisis accommodation whilst supporting the family to develop a Housing Pathway Plan that considers the needs of all members of the family. 

Key Responsibilities 

  • Provide immediate assistance to families facing homelessness, facilitating crisis motel accommodation bookings and duration of stay.  
  • Prevent homelessness by offering financial aid and appropriate referrals to sustain tenancies. 
  • Coordinate referrals to specialized homelessness services offering accommodation and support. 
  • Conduct proactive outreach and engagement with families in motels, prioritizing housing pathways and support planning by undertaking needs triage tool AVATT.  
  • Ensure completion of housing application forms (Rent Connect or Social Housing) for each family. 
  • Develop trusting relationships with families in hotels. 
  • Develop a support services plan with families to compliment the Housing Pathways Plan 
  • Navigate with families the services that can support them meeting the needs of themselves and children.  
  • Support parents’ access to health services, childcare and schools.  
  • Assist families in communication with the Department of Housing to plan and facilitate moves into allocated housing. 


SCHADS 4.1 $82,045.60 PA – SCHADS 4.4 $88,277.80 + 11% Super + Salary Sacrifice

Company phone and laptop provided + access to pool vehicles 


Find out more and apply at ProCare’s website.

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