Contact Details
Address:
Level 8, 100 Creek St,
Brisbane QLD 4000
Phone:
Email:
Postal:
GPO Box 1719,
Brisbane QLD 4001
Office Hours:
Mon to Fri: 9am to 5pm
General queries and feedback form only.
Formal complaints regarding PeakCare should be made confidentially in writing. Refer to our Complaints Process for details.
Hope & Healing Support can be accessed here.
If you are concerned about a child, please click here.
Confidentiality and Privacy of Information:
Information collected on this enquiry form will only be used to enable PeakCare to respond to the query and/or to consider the feedback as part of our continual improvement process. The information will not be used for any other purpose, nor will it be provided to or disclosed to any other party unless it is unlawful for PeakCare to refuse its disclosure to a designated authority.
Concerned about a child?
PeakCare is unable to investigate any matters relating to child/ren in care. Please do not provide any personal information of a child/ren in care to PeakCare, it is an offence under the Child Protection Act 1999 to publish information (including disclosure in an email/letter) that identifies or may lead to identification of a child.
If you are seeking advice, please ensure the request does not directly identify the child/ren.
If you are concerned about a child in care and have a reasonable belief that the child may be at risk of harm you should report this to Queensland Police Service, by contacting Policelink on 131 444.
If you have a complaint about the care of child under the Department of Families, Seniors, Disability Services and Child Safety you should contact the Complaints Unit on:
- telephone on 1800 080 464 (free call)
- sending an email to feedback@csyw.qld.gov.au
- using the online form
- by writing to:
Complaints Unit
Department of Families, Seniors, Disability Services and Child Safety
Locked Bag 3405
BRISBANE QLD 4001