Parentshop – Tough Conversations™ for Frontline Staff
A one-day online workshop for frontline workers managing difficult encounters with the public
Psychologist Michael Hawton and his team present this practical workshop for those at the frontline of a school, council or service organisation to manage difficult, emotional encounters with members of the public.
This workshop provides the practical elements and skills for effectively dealing with offensive behaviour as it arises and what to say to defuse strong emotions.
Attendees will see video examples of both poorly conducted conversations and, by contrast, more effective conversations.
Date: Wednesday, 17th May – 8.30am to 4.30pm
Cost: $369 per person