Presented by Amovita Consulting
In front line and service delivery roles, it is common for staff to fall into the role of Pseudo Counsellor. This often occurs because clients and customers just need to speak with someone and that someone may be the first person who picks up the phone or is the first point of contact face to face.
Equally, staff can be the first point of contact for an individual experiencing a crisis, or someone who has experienced a stressful event. That individual may be in need of immediate assistance or may need comfort or emotional support.
Knowing what to say and how to respond to others in distress or those who have experienced a traumatic event can feel overwhelming. Things can be further compounded when staff have not attended training in how to respond in these situations. Many staff feel daunted or unsure of what to say, how to say it and when to say things. It is important to be equipped with the specialist knowledge and skills to be able to respond in the most effective way, supporting themselves and the other person.
This TACT program has been designed for individuals working with people who require support where they are not employed in the role of a trained counselor. This presentation will assist participants when they find themselves in a counselling role by accident. We also explore the impact of stress and resilience and review a framework in which participants can look after themselves and the client in distress.
A key aim of this presentation is to support participants to develop a framework to respond in a way that leaves them and the person in need of support or assistance, feeling satisfied with the process and outcome of the interaction or communication. This presentation will provide participants with the necessary skills and tools to be able to respond appropriately, efficiently and effectively when they are the first point of contact or when there may not be a trained qualified counselor or practitioner immediately available to refer the client to.
One Day Presentation Modules:
- Stress and the Art of Bounceability
- Being a Skilled Communication Technician
- Managing Endings & Self Care
Two Day Presentation Modules:
- All modules from one day presentation; and
- Assessing Need, Urgency, Risk, Safety and Responding Appropriately
- Setting the Parameters as an Accidental Counsellor
- Be aware of the impact that others distress can have on you and others
- Understand the art of bounceability and the impact of second hand trauma
- Learn how to respond in stressful situations
- Understand how personal beliefs and values influence your communication style
- Determine the urgency of the situation
- Recognise when someone is in distress or crisis
- Develop an appropriate risk assessment framework
- Develop key skills to be empathic
- Know the difference between effective communication and counselling
- Be aware of ethical dilemmas and how to respond appropriately
- Develop and maintain boundaries
- Develop an effective communication framework
Brisbane: 7th March
Rockhampton: 28th April
Brisbane: 26th-27th June
Townsville: 10th July
Brisbane: 28th August
Brisbane: 6th December