What HSQF will mean to you

by PeakCare Qld on 9th May 2013

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The following information has been provided to PeakCare by the Department of Communities, Child Safety and Disability Services and is now being passed on to you.

As part of the Queensland Government’s commitment to reduce red tape for non-government organisations, the Department of Communities, Child Safety and Disability Services has commenced implementing the Human Services Quality Framework (HSQF).   The framework was developed and trialled by the Department in partnership with representative organisations from the non-government sector to reduce duplication whilst also safeguarding the needs and interests of the people who are the users of these services.

The HSQF replaces four sets of quality standards with one streamlined set of common standards that will eventually apply to all funded organisations. The six standards, known as the Human Services Quality Standards, map to the Child Safety 11 Minimum Service Standards and will address:

  • governance and management
  • service access
  • responding to individual need
  • safety, wellbeing and rights
  • feedback, complaints and appeals
  • human resources.

The key benefits for non-government organisations that the HSQF is intended to deliver include:

  • a clear and consistent framework for planning, operating and improving services
  • reduced administrative burden and compliance costs by requiring organisations to comply with only one set of standards
  • holistic external assessment conducted at an organisational level 
  • increased flexibility to expand service provision to other areas of human services under a single framework.

Child safety licensed care services

Under the HSQF, non-government organisations involved in providing licensed care services will undergo a single audit conducted at an organisational level against all ‘in-scope services’. This means that for a non-government organisation that delivers both child safety and disability services, these services will be audited in a single audit that will be conducted across both program areas and in all regions in which the service operates.  This audit will replace the current Independent External Assessment conducted against the Child Safety 11 Minimum Service Standards and the audit report and audit findings will be used by the Department as evidence towards a licensing decision.??


The HSQF is being implemented over three years that commenced in February 2013.  Disability and child safety out-of-home care service providers are the organisations included in the first phase of the roll-out of the framework’s implementation.  Flexible arrangements are being put in place to support these organisations with the transition process. It is anticipated by the Department that organisations providing licensed care services will transition to the HSQF as any of their current licences become due for renewal. Organisations are being invited to discuss their transition arrangements with their departmental Community Support team to ensure that all licensing requirements are met.
 For organisations that deliver services across both child safety and disability services and/or in multiple regions, the Department intends to negotiate individual transition arrangements based on licence renewal dates and/or disability scheduled audit dates.

Fact Sheets

To find out more, read these Fact Sheets produced by the Department:

Fact Sheet 1: ‘Certification at a glance’ for child safety care services in the scope of licensing

Fact Sheet 2: Human Services Quality Framework

Transition to the Human Services Quality Framework: Frequently Asked Questions for Child Safety Licensed Care Services.

Further information can also be obtained by contacting the Human Services Quality Framework team, Service Quality and Reform on (07) 3247 3072 or by emailing: hsqf@communities.qld.gov.au, or Child Safety Licensing team on 3006 8785 or by emailing: CS_Licensing@communities.qld.gov.au.

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